Frequently Asked Questions


What is Dundas BI?

Dundas BI is an enterprise-ready Business Intelligence (BI) platform for creating and viewing interactive dashboards, reports, scorecards and more.  You can deploy Dundas BI as the central data portal for your organization, or integrate it into an existing website as part of a custom BI solution. Read this product overview to learn more.

How can I search for a topic in the support site?

You can search for a topic by using any available search field while you're in the Support Site.

Searching for a topic.
Searching for a topic.

How to white label the Dundas BI Web Application?

You can find this information in the article White labeling the application.

How do I get started with Dundas BI?

The easiest way to get started with Dundas BI is through our introductory and how-to videos. You can watch Dundas BI videos online or download them locally for viewing at a later time.

Where is the user guide for Dundas BI?

The product documentation section represents the user and administrator guide for Dundas BI. The articles here are categorized and arranged so you can read them in order. Some of the articles serve as a user interface reference while others are step-by-step walkthroughs to help you get started with specific features of Dundas BI. Also included are how-to guides for common or more advanced cases requiring more detailed steps. You may also want to see our Dundas BI videos.

Where can I find training and how-to videos?

You can find the training and how-to videos for Dundas BI here. These videos are a great way to get started with Dundas BI. You can watch each video online or download it locally for viewing at a later time.

What is the difference between Dundas Dashboard and Dundas BI?

Dundas BI is a completely separate product with a different codebase and an expanded scope, focusing on self-serve business intelligence, full API support, ETL, reporting, scorecards, and more. Based on the latest web standards including HTML5, JavaScript and CSS, Dundas BI works and looks the same on a desktop as it does on a mobile device such as a tablet or smartphone.

Can I upgrade from Dundas Dashboard to Dundas BI?

Installation-wise, there won't be a direct upgrade path because these are two different products. Please contact your account manager to explore possibilities for migrating your Dundas Dashboard projects to Dundas BI.

What are the system requirements for Dundas BI?

Please find the details on the Dundas BI - System Requirements page.

Where can I find the version of Dundas BI I'm using?

Click on Profile in the main menu, click Profile again if a menu appears, then scroll down and click on More about this product to open a new page listing product information. If the product version is not listed here, contact your Dundas BI administrator to find out the version.

For more details, see Edit your profile and change your password.

Dundas Data Visualization, Inc.
400-15 Gervais Drive
Toronto, ON, Canada
M3C 1Y8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours:
Phone: 9am-6pm, ET, Mon-Fri
Email: 7am-6pm, ET, Mon-Fri