Frequently Asked Questions

Getting Support

How do I report an issue or submit an inquiry?

Click here for information on submitting a support ticket. If you are sending attachments or screenshots, you can email us directly at instead.

What should I include when submitting an issue?

To prevent delay in our response, we suggest that you include the following in your email:

  • Start the subject line with the name of the product and the version number, for example "Managed Dashboards V24.1.0.1000: Error when navigating to...".
  • If applicable, include a screenshot of error message and/or the text of the error message.
  • Include detailed steps on how this issue can be replicated.
  • It is also helpful if you include the browser used and the version of browser.

Related Topic: Version numbers



What are the Dundas Support hours?

Our support staff are available from Monday to Friday, 7 AM to 6 PM Eastern Standard Time (EST). See our contact page for further details.

Where can I find information regarding Dundas Support policies and processes?

Please find the support terms and process links near the bottom of the Support Center page.

Dundas Data Visualization, Inc.
400-15 Gervais Drive
Toronto, ON, Canada
M3C 1Y8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours:
Phone: 9am-6pm, ET, Mon-Fri
Email: 7am-6pm, ET, Mon-Fri