Frequently Asked Questions
Getting Support
How do I report an issue or submit an inquiry?
Click here for information on submitting a support ticket. If you are sending attachments or screenshots, you can email us directly at support@dundas.com instead.
What should I include when submitting an issue?
To prevent delay in our response, we suggest that you include the following in your email:
- Start the subject line with the name of the product and the version number, for example "Managed Dashboards V24.1.0.1000: Error when navigating to...".
- If applicable, include a screenshot of error message and/or the text of the error message.
- Include detailed steps on how this issue can be replicated.
- It is also helpful if you include the browser used and the version of browser.
Related Topic: Version numbers
What are the Dundas Support hours?
Our support staff are available from Monday to Friday, 7 AM to 6 PM Eastern Standard Time (EST). See our contact page for further details.
Where can I find information regarding Dundas Support policies and processes?
Please find the support terms and process links near the bottom of the Support Center page.