Troubleshooting notifications


Notifications (alerts) offer a way to send email reminders or alerts on a periodic schedule or under certain data conditions.

This article shows you how to troubleshoot problems such as missing email notifications.

Verify the Dundas BI scheduler service and config settings

The Dundas BI Scheduler Service needs to be running and various configuration settings must be applied for notifications to work.

See Configuring notifications and other scheduling features for more details.

View the application log and look for any errors

View Dundas BI's application logs and look for any errors related to scheduling or notifications.

Check the Windows event log for errors

Open the Control Panel's Administrative Tools, and open the Event Viewer.

Expand Windows Logs in the left navigation and select Application.

Look for Dundas-specific errors.

Check Windows event log for errors
Check Windows event log for errors

Check the next run time in the Dundas BI application database

If you have access to the Dundas BI server and its application database, locate the database (e.g., Dundas BI Instance1 in SQL Server Management Studio or pgAdmin).

View the records for the dbo.Schedule table and look for your notification entry.

Check the NextRunTime value and verify that the time hasn't already passed.

Note that the NextRunTime value uses UTC time (Coordinated Universal Time).

Check the NextRunTime value (UTC time)
Check the NextRunTime value (UTC time)

See also

Dundas Data Visualization, Inc.
500-250 Ferrand Drive
Toronto, ON, Canada
M3C 3G8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours:
Phone: 9am-6pm, ET, Mon-Fri
Email: 7am-6pm, ET, Mon-Fri