How to reset the admin password

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1. Overview

This article shows a couple of ways to reset the Dundas BI administrator password.

2. Use the dt command line tool

On the server where Dundas BI is installed, open a Command Prompt window and navigate to the tools folder. By default, this folder location is:

C:\Program Files\Dundas Data Visualization Inc\Dundas BI\Instances\{InstanceName}\tools

At the command prompt, enter the following:

dt resetAdminPassword 

When prompted, enter a new password and press Enter:

Command line tool to reset admin password
Command line tool to reset admin password

Note
As an alternative, you can provide the password as an argument in the initial command:
dt resetAdminPassword /password:1234

Go to the Dundas BI Log on screen. Click the Forgot Password link.

In the Forgot My Password screen, type admin and click Submit.

Reset admin password
Reset admin password

The admin user will receive a Reset Password email (as long as email settings have been properly configured) containing a link for changing the password.

4. See also

Dundas Data Visualization, Inc.
500-250 Ferrand Drive
Toronto, ON, Canada
M3C 3G8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours: 7am-6pm, ET, Mon-Fri