Frequently Asked Questions
To prevent delay in our response, we suggest that you incude the following in your email:
- Start the subject line with "Dundas BI Version:X.X.X.XXXX :". For example, in the subject line, "Dundas BI V220.127.116.110: Error when navigating to...".
- If applicable, include screenshot of error message, plus the text of the error message.
- Include detailed steps on how this issue can be replicated.
- It is also helpful if you include browser used and version of browser.
Related Topic: Where can I find the version of Dundas BI I'm using?
Our support staff are available from Monday to Friday, 7 AM to 6 PM Eastern Standard Time (EST). See our contact page for further details.
Please find the support terms and process links near the bottom of the Support Center page.