What should I include when submitting an issue?

To prevent delay in our response, we suggest that you include the following in your email:

  • Start the subject line with the name of the product and the version number, for example "Managed Dashboards V24.1.0.1000: Error when navigating to...".
  • If applicable, include a screenshot of error message and/or the text of the error message.
  • Include detailed steps on how this issue can be replicated.
  • It is also helpful if you include the browser used and the version of browser.

Related Topic: Version numbers



Dundas Data Visualization, Inc.
400-15 Gervais Drive
Toronto, ON, Canada
M3C 1Y8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours:
Phone: 9am-6pm, ET, Mon-Fri
Email: 7am-6pm, ET, Mon-Fri