You’ve asked IT to implement a business intelligence solution and have specifically asked for self-service capabilities. But what if self-service isn’t actually what you’re looking for? What if silver-service is what you really want?
In this video, we explore the differences between self-service and silver-service and provide some alternative methods of providing users with self-service capabilities. Sometimes less is more.
About the Author
Jeff Hainsworth is a Senior Solutions Architect at Dundas Data Visualization with over a decade and a half of experience in Business Intelligence. He has a passion for building, coding and everything visual – you know, shiny things! Check out "Off the Charts... with Jeff", his platform for great content on all things analytics, data visualizations, dashboards, and business intelligence. There’s something for everyone!