What are they? – Performance Management dashboards present data just like any other dashboard, but where they differ is that they focus on the information and activities that lead to the desired results.
Why do they exist? – In order to be successful, you can’t just hope that everything will go your way. You have to take steps and make decisions that lead you to achieving your goals. You can’t make a decision simply because “it worked last time” or “it worked well for those guys”. That will rarely, if ever, bring you success. Decisions and goals that are based on facts help you to understand the cause, action, and result, which will help you in making plans for the future. Using a performance dashboard will not only show you past and present results, but it will also help you understand how you got those results; it’s that data that’s critical to the decision-making process. Having it on-hand, and front and center, makes that critical information easily accessible.
How do they help? – By keeping important data front and center at all times, performance management dashboards go beyond a visual display of data and they help to solve a host of performance management problems.
Focus and specific goals:
Managers choose which KPIs to display, meaning that there are consistent metrics upon which employees can then focus. Having the most important information in front of you focuses your attention and activities on the most important business priorities. There is nothing worse than losing track of what's important, and a performance dashboard helps you stay focused.
Dashboards present the information, meaning that users are able to make decisions based on facts, not hunches. This makes it easier for managers to hold employees accountable for their decisions and reward them for effective decision making. Performance dashboards also ensure that progress is consistently and clearly visible, meaning people are held accountable for their performance output.
Understanding how to use information:
Imagine how much more could be accomplished if every employee knew how to use the data relevant to them? Tracking trends, spotting opportunities, running historical analysis; these things are easy to do using a dashboard (afterall, most of the work has already been done for you). If you had to dig through and then try to understand that same information from a spreadsheet, it would be more diffcult, and important pieces of data are bound to be missed.
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