IT Weapons, a Konica Minolta company, is a Canadian leader in secure cloud solutions and managed IT services. They are a trusted advisor in the field of risk reduction, as well as technology infrastructure maintenance costs reduction. IT Weapons provides industry leading expertise in virtual infrastructure, application delivery, network security, storage and backup strategies, and more.
IT Weapons generates client reports quarterly using a time-consuming, semi-manual process. These quarterly static reports had limited their customer’s ability for planning. In addition to being tedious and laborious, report generation was cost IT Weapons greater than one (1) full-time equivalent employee on a yearly basis. Considering the implication that data ages quickly, yet the effort to generate reports limits the frequency at which they are produced; IT Weapons was tasked with finding a BI solution that would improve and automate their entire process by creating dashboards that clients would be able to access at any given time. By virtue of creating these dashboards, IT Weapons’ goals were to increase customer’s satisfaction and their overall value proposition. The long term outcome supports a greater market share, higher earnings – through greater user adoption and retention – and bigger growth through new revenue streams.
IT Weapons required a BI platform that was able to connect to live data and provide the necessary insights their clients desired. They needed a solution that would integrate seamlessly into their application, that would allow them (as a provider) to create a single set of dashboards for all clients in order to create complete separation between one another. IT Weapons envisioned a need to create 2 distinct types of dashboards:
- Client-Facing Dashboards - targeted to IT Weapons' clients
- Internal Dashboards - targeted to IT Weapons' employees
Moreover, IT Weapons wanted a solution that would meet numerous requirements in vital categories, which included Self-Service Metrics, Multi-Tenants Security, Connectivity to Proprietary Data Sources, Scalable Deployment, Web Integration, and White Labeling & Branding
Why IT Weapons Chose Dundas BI
Dundas BI provided IT Weapons the flexibility required to create a unique solution
By adopting an easy-to-use, built-in visualization platform
Dundas BI allowed IT Weapons to scale deployment and hardware to multiple clients with ease
Built-in ‘Usage Tracking’ that conveniently tracked IT Weapons solution adoption
Dundas BI is built with mobile-first in mind using HTML5, which removed the need for IT Weapons to utilize additional apps and downloads
Dundas’ resources were available locally, and were readily accessible
"Dundas BI completes our client’s experience. We’ve been able to maximize our reporting capabilities to deliver pertinent information and insights, allowing our clients to better draw their own conclusions"
IT Weapons took Dundas BI’s analytical capabilities and embedded them into their operational system, and in doing so, manufactured distinctive customer analytics portals. By increasing the accessibility of their data and improving the experience by which it is retrieved and reported upon, IT Weapons was able to impact business growth, and open new revenue streams.
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