Windows Login Issues

Issue: Unable to connect to Dundas BI using Windows Authentication

Symptom:

  • You get the error below when you try to login to Dundas BI using Windows account:

    An error (1301) occurred while enumerating the groups. The group's SID could not be resolved.

Resolution:

  • It appears that this is a bug in Windows 7, Windows Server 2008, or Windows Server 2008 R2 that causes the error to occur when querying for group membership against a Windows Server 2012-based domain controller.

    The solution is to install the following hotfix on the computer where Dundas BI is installed:
    http://support2.microsoft.com/kb/2830145

 


Issue: Unable to connect to Dundas BI using Windows Authentication

Symptom:

  • You get the error below when you try to login to Dundas BI using Windows account:

    Unfortunately, there was a validation problem with the provided credentials.The provided user credentials were not recognized.

Resolution:

  • Your Dundas BI administrator should create either a Windows User, or a Windows Group that you belong to. You can find more information here. Alternately, you can click on the Register button, and you should be able to log-in once the administrator approves your request.

See also

 

Dundas Data Visualization, Inc.
500-250 Ferrand Drive
Toronto, ON, Canada
M3C 3G8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours: 7am-6pm, ET, Mon-Fri