1. Philosophy Surrounding Privacy
This policy explains how Dundas collects, uses, discloses and safeguards the personal information provided to us either directly by you or by a third party.
As part of our commitment to treat your personal information with respect, we operate in accordance with the following ten principles (the “Principles”):
2. Why We Gather Personal Information
At Dundas, we gather and use personal information to process your orders for the purchase of software licenses, services and other products from Dundas, to facilitate and ensure the delivery of products purchased and services requested and to process payment of such orders.
We also use the personal information you have provided to us to communicate with you about your purchases, to respond to any inquiries you make, to manage your account and safeguard our respective interests. We will send you important notices, and respond to any special needs or enquiries you may have. We may also send you information about other products and services in which we believe you may be interested.
We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will obtain your consent before we proceed.
3. Types of Information
We Collect Typically, businesses are the ones who purchase our licenses and services. In those instances, no personal information is collected. However, on the rare occasion, an individual may purchase a license or service for personal use, or an individual may use his or her own credit card (and not the business’s credit card) or otherwise submit his or her own information instead of the business’s information, to place an order or communicate with us. In those instances, personal information may be collected. The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. For instance, in order to process and deliver orders for products and services purchased or requested from Dundas, we will collect your name, credit card information, email address and other similar pieces of information related to the individual purchasing the order. In addition to the foregoing, the following is a description of other types of information we may ask for:
› Company information
› Mailing address
› Applicable telephone numbers
The choice to provide us with your personal information, either directly or through a third party, is always yours. However, your decision to withhold particular information may result in limiting our ability to provide you with the services or products you requested.
4. How We Collect Such Personal Information
We may gather such personal information from you via email, Internet, in person, over the telephone, via mail, facsimile, or from third parties who we reasonably believe have your authority to disclose such personal information to us.
Through the use of website cookies (very small text file that is added to your hard drive from a web page), we monitor the ads you see and the number of times these ads are seen.
Through the use of these cookies, we are able to capture standard web traffic information such as time, date, IP address and browser, but in no circumstance do we (or the cookies) capture any information that can identify you as an individual.
WHILE WE TRY TO ENSURE THAT EVERY THIRD PARTY WHO DISCLOSES PERSONAL INFORMATION TO US HAS YOUR CONSENT TO DO SO, IF YOU BELIEVE THAT A THIRD PARTY HAS INAPPROPRIATELY DISCLOSED YOUR PERSONAL INFORMATION TO US, PLEASE CONTACT THAT THIRD PARTY. IF THEY DO NOT ADEQUATELY RESPOND TO YOUR INQUIRIES, PLEASE LET US KNOW IMMEDIATELY.
For purposes of maintaining quality service, calls to our customer service lines may be recorded. A recorded message given prior to your call being answered will let you know if your call may be the subject of our random call recording quality assurance program.
5. Google AdWords Remarketing
We use the Google AdWords remarketing service to advertise our products and services across the Internet. Through this service, our site places a cookie (see the description of cookies above) on your computer to identify the parts of our site that you visit. This cookie does not identify you; it merely indicates that your computer has visited this part of our site. The Google AdWords remarketing service will then display relevant ads to you when you browse the rest of the Internet.
This service allows us to tailor our marketing to display ads that are relevant to you. Find more information about Google’s AdWords remarketing service here.