Frequently Asked Questions

Getting Support

How do I report an issue or submit an inquiry?

Login to Dundas BI Support and then submit a support ticket. If you are sending attachments or screenshots, you can email us directly at instead.

What should I include when submitting an issue?

To prevent delay in our response, we suggest that you incude the following in your email:

  • Start the subject line with "Dundas BI Version:X.X.X.XXXX :". For example, in the subject line, "Dundas BI V1.0.0.1000: Error when navigating to...".
  • If applicable, include screenshot of error message, plus the text of the error message.
  • Include detailed steps on how this issue can be replicated.
  • It is also helpful if you include browser used and version of browser.

Related Topic: Where can I find the version of Dundas BI I'm using?



What are the Dundas Support hours?

Our support staff are available from Monday to Friday, 7 AM to 6 PM Eastern Standard Time (EST). See our contact page for further details.

Where can I find information regarding Dundas Support policies and processes?

Go to the Support Center and read the About Support section.

Dundas Data Visualization, Inc.
500-250 Ferrand Drive
Toronto, ON, Canada
M3C 3G8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours: 7am-6pm, ET, Mon-Fri