Telecom Dashboard Sample
This dashboard provides a high-level overview of corporate performance for CTT’s wireless division. SAC, ARPU and customer churn are broken down into Key Performance Indicators (KPIs) to show how executive strategy has influenced these numbers. High level fiscal results and subscriber breakdown are shown in a sidebar to help visualize overall performance.
Dundas In Action
Monitoring wireless network usage allows operators to plan hardware upgrades, meet SLAs and minimize dropped calls. Performance analysis of the radio network, core network and business layer can prevent revenue leakage from lost or corrupted CDRs.
Dashboards help visualize customer satisfaction metrics to make sure services are meeting customer expectations. If one of your retail stores is under-performing, or customers are suddenly experiencing a lot of dropped calls, a dashboard can help identify these problems so they can be resolved quickly.
Sales and demand forecasting can provide realistic models of upcoming fiscal periods, which can help with risk analysis and the formation of executive strategy.
Visual analysis of network traffic identifies unusual patterns to help track down and eliminate fraudulent activity.
Wireless network providers need to adapt to rising usage by identifying patterns and investing wisely
Reducing customer churn relies on offering a better customer experience at every point of contact
Improving overall efficiency helps raise ARPU and AMPU
Identify and eliminate fraudulent activity from hacked phones, compromised networks and stolen signals
Consistent uptime and network coverage is critical to meeting SLAs, reducing dropped calls and preventing lost revenue
Visualize Such KPIs As:
- Subscriber Acquisition Cost
- Average Revenue Per User
- Customer Churn Rate
- New Subscribers
- Total Service Calls
- Dropped Calls by Location
- Corrupt CDRs by Location
- New Contracts by Store
- Phone Sales by Store